Food Service: the complete guide to restaurantes and food operations

The Food Service is constantly evolving and has become an essential part of the global economy. With the advance of technologies, changes in consumer behavior and new demands for operational efficiency, restaurantes, bars and other establishments in the sector need to adapt in order to remain competitive.

In this guide, you'll find everything you need to know about foodservice, from its definition to the best strategies for improving management and increase the profitability of your business.

What is Food Service?

Food service is a sector that encompasses all businesses focused on production and distribution of food for consumption outside the home. Desse modo, esse mercado abrange desde restaurantes, lanchonetes, bares, bistrôs e fast-foods até serviços de catering, food trucks, lanchonetes e buffets.

Também inclui operações específicas como o fornecimento de refeições transportadas para eventos, corporações e até mesmo para locais remotos, sendo a nutrição offshore um exemplo crítico que demanda planejamento rigoroso de segurança alimentar e logística. Os restaurantes corporate, que atendem diariamente a um grande fluxo de funcionários dentro de empresas, também são um pilar fundamental deste ecossistema.

In addition to these establishments, input suppliers, food distributors and technology companies are also part of this ecosystem, ensuring the efficient operation of the sector.

Food Service's main challenges

The foodservice sector faces challenges that require attention to ensure business sustainability. Among them, cost management and pricing stand out, as maintaining a strict control of CMV (Cost of Goods Sold) is essential to avoid waste and preserve profitability.

In addition, attention should be paid to reducing waste and process optimization, since better use of inputs reduces costs and increases operational efficiency.

Finally, we mustn't forget consumer experience, which has also been identified as a determining factor for success in the sector. This is because customers value convenience, quality and personalization, making differentiated service a competitive advantage.

Thus, overcoming these challenges with good strategies allows companies in the sector to grow sustainably and competitively.

How to improve management and increase profitability

To ensure the profitability of a restaurante or foodservice business, it is essential to implement a efficient management. In this way, it involves not only cost control, but also the process optimization, adapting to market changes and the continuous search for innovations.

Isso vale para todos os modelos, desde um restaurante à beira da estrada até empresas especializadas em refeições transportadas para grandes eventos, no air catering ou em nutrição offshore para a indústria marítima e de energia.

Below, we've listed some essential strategies that can help to maximize profits and make the operation more efficient:

Menu optimization: focus on profitability

Maintaining a lean and strategic menu is essential to ensure operational efficiency and maximize profits. In this way, reducing low-selling options avoids waste and improves the customer experience, making the choice easier.

Para o event catering, a criação de menus sazonais e temáticos pode ser um grande diferencial, assim como a oferta de opções saudáveis e personalizáveis é um fator chave para a satisfação nos restaurantes corporativos.

What's more, focus on the most profitable items allows better control of costs and increases the profit margin. Therefore, sales data analysis can be an ally in this process, identifying which dishes generate the greatest return and which can be removed or reformulated.

Efficient stock control: reducing waste

A good stock management The adoption of automated control systems makes it possible to accurately monitor available supplies, reducing losses and ensuring better planning of purchases.

In addition, implement the practice of FIFO (First In, First Out) - in other words, using the oldest ingredients first - helps to minimize waste and maintain the quality of the products served.

Process automation: efficiency and cost reduction

Technology plays a fundamental role in optimizing foodservice operations. This is because integrated management systems help monitor everything from orders to stock, providing greater control and agility.

Self-service totems, ordering applications and financial management software are some of the solutions that can reduce operational errors, improve the customer experience and cut costs with rework.

Investing in digital marketing: more visibility and customers

A digital presence is essential for attracting and retaining customers. With this in mind, using SEO (Search Engine Optimization) strategies improves the establishment's ranking in search engines, increasing visibility for potential customers.

In addition, being present on social media allows you to engage directly with your audience, strengthening the brand and expanding the customer base. In this way, promotional campaigns and partnerships with influencers in the sector can also boost growth and consolidate the brand in the market.

In short, by implementing these strategies, businesses in the foodservice sector can guarantee a sustainable growth, increase profitability and stand out in a highly competitive market.

👉 Don't miss out on this strategic vision! Watch Daniel Mendez's talk now and find out more about the main trends and challenges in foodservice.

Teknisa continues to foster valuable connections and drive innovation in the sector. Join us in transforming foodservice! 🚀

Technology in Food Service: the future of the sector

Technology has played a crucial role in the transformation of the foodservice sector, enabling the businesses become more efficient and provide a more personalized and agile experience for customers.

Dessa maneira, o uso de soluções tecnológicas—que vão desde sistemas de automação de pedidos até softwares para nutricionista especializados em gestão de UANs e food service—tem impactado positivamente diversos aspectos da operação, desde o controle de estoque até o atendimento ao cliente.

Isso não apenas melhora a eficiência operacional, mas também reduz custos, minimiza erros humanos e oferece uma experiência de consumo mais conveniente e satisfatória.

Below we list some technological solutions that have had an impact on foodservice:

Artificial intelligence and big data: personalization and efficiency

The application of artificial intelligence and big data analysis has revolutionized the way restaurantess operate. These technologies enable predict demand more accurately, It can also adjust production according to consumer behavior and offer personalized recommendations.

With this, establishments can reduce waste, optimize stock and improve customer loyalty.

Order automation: self-service and convenience

The adoption of self-service totems and ordering apps has been gaining ground in foodservice. This is because these systems speed up service, reduce queues and order errors, as well as offering customers greater autonomy.

Essa tendência, impulsionada pela transformação digital no food service, cria um duplo benefício: eleva a experiência do consumidor e, ao mesmo tempo, libera a equipe para focar em tarefas de maior valor, otimizando toda a operação.

Marketplaces and delivery platforms: expanding reach

Digitalization has also brought new opportunities for businesses through marketplaces and delivery platforms. These channels connect restaurantes to a wider audience, increasing sales and optimizing delivery logistics.

Paralelamente, cresce a demanda por plataformas especializadas. Elas gerenciam a complexa logística de refeições transportadas para empresas. Também atendem ao air catering e à nutrição offshore. Nestes setores, a confiabilidade é crucial. Ela é tão importante quanto a qualidade da comida servida.

No âmbito corporativo, plataformas de pedido antecipado para refeições têm revolucionado a operação de restaurantes corporate, reduzindo filas e desperdícios.

What's more, establishments that invest in their own delivery can increase their control over prices, customer service and loyalty.

Sustainability and ESG: a new look at efficiency

Technology has also been an ally in the search for more sustainable practices in the foodservice sector. The use of ecological packaging, optimization of production processes and waste control are factors that are increasingly valued by consumers.

Thus, the advance of solutions based on artificial intelligence and automation have helped companies reduce their environmental impact and operate more sustainably.

The future of foodservice: integration and loyalty

A evolução tecnológica no setor, agora conduzida pela digital transformation, transcende a esfera operacional. Essa mudança de paradigma permite utilizar dados de forma inteligente para personalizar cardápios e refinar continuamente o atendimento, criando experiências verdadeiramente únicas.

In addition, the loyalty programs have been expanding, by offering exclusive advantages to repeat customers. Restaurantess that invest in these strategies manage to increase engagement and create a stronger relationship with their audience.

The future of foodservice is directly linked to innovation. Businesses that adopt technology strategically ensure greater efficiency, cost savings and a differentiated experience for your customers.

Food service market heated up

In recent years, foodservice has become increasingly important, driven by changes in consumer behavior. According to a study by the Instituto Foodservice Brasil (IFB), the spending on eating out in Brazil reached an all-time high in the second quarter of 2024, amounting to R$ 61.4 billion. .

The main tendências do setor alimentício reforçam sua relevância e adaptabilidade. O setor responde ativamente às changes in consumer behavior. Ele atende a novas demandas, como o maior consumo de marmitas. Segmentos como serviço completo e conveniência também mantêm sua estabilidade no mercado.

Food Service in transformation: opportunities and challenges for the future

The Food Service é um dos mais dinâmicos e essenciais da economia global. Sua capacidade de adaptação às mudanças no comportamento dos consumidores, impulsionada por tecnologia, sustentabilidade e novas demandas por conveniência. Este cenário mostra um mercado em crescimento robusto. Essa trajetória positiva deve se manter nos próximos anos.

Companies that know how to adopt automation strategies, personalize the consumer experience and optimize processes will have a better chance of standing out and remain competitive in the sector.

Companies that know how to adopt automation strategies, personalize the consumer experience and optimize processes will have a better chance of standing out and remaining competitive in the sector.

The same applies to food service operations in public bodies and entities, defense and security and the S system, where the efficiency and quality of the service directly impacts thousands of people every day.

Ao mesmo tempo, práticas sustentáveis são fundamentais. O investimento em tecnologia de ponta também será crucial. Estes elementos garantem a eficiência operacional do negócio. Eles também atendem às novas expectativas dos consumidores.

Therefore, to be successful in foodservice, it is essential to staying ahead of trends, integrating new technologies and, at the same time, focusing on the customer experience. The future of the sector is promising, and businesses that adapt with intelligence and agility will certainly reap the rewards of this continued growth.