Teknisa Services and BPO
Put your company ahead of the competition and increase its relevance in the market by aligning operational processes with good market practices.
Cost reduction
Using assertive methodologies, it is possible to reduce raw material costs by up to 5%. Discover the solutions we offer your company and save resources.
Consulting
The search for consultancy services allows you to take a more accurate and strategic look at your business, providing strategic actions that fill gaps and add more results to the business.
Outsourcing
Investing in outsourced service solutions reduces your operational structure, which helps to cut costs and makes management even more practical. Find out more.
Companies that have benefited from process improvement recommend the consultancy Teknisa Service
See what some of our clients have to say about Teknisa's services
The implementation of the project has contributed to greater assertiveness in our controls pertaining to the planning stage, resulting in proven gains related to material consumption.
Gabriel Garcia
RISOTOLANDIA GROUP
As the BPO has systematic reports, these required responses from the sectors involved. This led to demands from management and, as a result, those responsible became more involved and committed to the reports.
Susana Steigleder
MASSIMA FOOD
A structural change that guarantees results and cost savings.
This was the result that Susan Steigleder, Materials and New Business Director at Massima Alimentação, reported after implementing BPO Cost Management in her company. Check it out!
Cost reduction - ROI - Return on investment:
Find out how to save MILLIONS a year using TecFood by Teknisa solutions!
2%
Reduction in purchases
1.5%
Stock reduction
1.5%
Increase in turnover
2%
Reducing the menu
Average savings of 7% per month
Want to know how? You can do the calculation right now!
TEKNISA, the company that believes in your projects and offers all the support you need to manage them.
TEKNISA has drawn on the knowledge it has acquired from operating in different types of business and has innovated by offering differentiated and specialized solutions for each segment of the food service industry, saving operating costs, reducing expenses and improving results.
DEDICATION AND CLOSENESS TO EACH OF ITS CLIENTS
Greater process security, customized applications and responsive mobile solutions, facilitating integration, information sharing and management control in SAAS and web environments.
LEADER IN THE LATIN AMERICAN FOOD SERVICE MARKET
- Working in six Latin American countries (place countries), and Europe (Spain);
- Specialized consultants, branches and representatives throughout Brazil;
- SLA service;
- A highly qualified technical team prepared to meet the various demands and developments in the market.
Consulting and BPO Teknisa Service
Smart strategies that reduce costs and improve results
Periodic monitoring of the entire operational area and the purchasing department, with the aim of reducing raw material costs.
Reduce your raw material costs by up to 5%
Through regular monitoring of the entire operational area and the purchasing department, the aim of this service is to reduce raw material costs. Reduce your raw material costs by up to 5%:
Stay active in the market and show good growth rates by focusing on cost reduction.
Teknisa's consultancies and solutions are able to point out alternative paths and even reveal conflicting points that need attention. Teknisa operates strongly in the food service sector and has been in this market since 1990, applying best practices and managing, through its methodology, to reduce raw material costs by up to 5%.
Analyses are carried out on a daily basis by specialists who follow up to identify deviations and problems identified in the operation. In order to manage costs, this information is sent to the top management of the company/client for decision-making. Excellence in results is achieved by surveying processes and identifying “critical points”. After this study, the tools and method to be used are defined on a personalized basis.
Obeying the premises of good practice involves the assiduous participation of the company president and key users in each area in meetings to present the results.
Planned project activities
- Implementation of centralized planning;
- Redefining some internal processes;
- Daily presentation of unit results to senior management;
- Analysis of the results of all units using BI tools;
- Definition of the reports used;
- Checking the current COGS: the initial COGS percentage is defined, calculated by the ratio of raw material costs to gross sales;
- Analysis of current gross sales;
- Preparing areas and units to use the system correctly;
- Analysis of the values negotiated by the purchasing area vs. the market value;
- Analysis and monitoring of local and standard revenues;
- Definition of result indicators;
- Daily analysis of planned and realized costs;
- Comparison and analysis of standard and planned costs;
- Monitoring the number of meals served;
- Stock monitoring;
- Accompanying some units to evaluate and train the production and distribution team;
- Monitoring and analysis of stock inventories;
- Changing / redefining operational processes;
- Changing / redefining processes in the purchasing area / Centralizing purchasing;
- Structuring or changing the processes of the centralized planning area;
- Training for unit managers, supervisors, directors and system users.
Results management
- Daily cost management;
- Activity-based costs and management;
- Analysis of results before the end of the month;
- Target cost - pre-cost analysis;
- Reliable data;
- Monitoring the use of systems and processes;
- Suggestions for improvement and identification of deviations.
Indicators and reports for more assertive decisions
- Financial Impact;
- Days Late;
- Standard Cost vs. Planned Cost;
- Estimated vs. Actual comparison;
- Extras;
- Cost Evolution;
- % CMV;
- % MDO;
Advantages
- Minimizes market influences on the outcome of the project;
- Company growth does not favor the bottom line;
- It doesn't affect the workforce;
- It doesn't affect the quality of the meal;
- It does not affect negotiated menus;
- It represents an average of 50% of the company's costs;
Evaluation of the workforce used to identify opportunities for productivity gains and cost reductions.
The evaluation of the workforce is based on a survey of the workforce, i.e. each unit belonging to its food concessionaire, and the monitoring of the activities carried out by each of its employees is evaluated by mapping the activities, evaluating ergonomics, evaluating the correct use of PPE, evaluating productivity, defining activities, training employees, evaluating the relocation of Scale - if necessary.
Expected results
- Reduction of M.D.O. costs;
- Employee training;
- Improving the quality of life and well-being of employees;
- Increased possibility of investment (equipment and marketing);
- Increased customer satisfaction;
- It represents an average of 50% of the company's costs;
- Improvement of internal processes (application of best practices);
- Reduced absenteeism;
- Reduced turnover.
Data collection in the areas of planning, purchasing, billing and operations (Units), evaluating current processes and proposing best practices.
Conducts data surveys in the areas of planning, purchasing, billing and operations (units), evaluating current processes, proposing best practices and assessing critical points.
- Carrying out an on-site survey of the areas involved;
- Design of current processes;
- Identification of critical points;
- Design of the proposed processes - best practices;
- Identification of points of attention;
- Suggested projects for implementing the proposed processes;
- Preparation of the material to be handed in at the end of the assignment.
Performance
- Provide access to information during the survey;
- Keep professionals available during the survey;
- Involve the board of directors in the meeting to present the results of the consultancy.
Expected results
- Mapping the company's current processes;
- Identifying opportunities for improvement;
- Comparison of the company's current process with best market practices.
Reviewing standard recipes requires a few tasks in order to achieve excellence and practically fulfill the contracts established between your company and your customers.
Among them:
- Dish tree analysis;
- Revision of standard recipes;
- Analysis of each unit's contracts;
- Review of local recipes with unit managers;
- Reduction in the volume of purchase order cancellations;
- Reduction in extra orders;
- Cost reduction.
Activities
- Inventory of stock products;
- Comparison of virtual stock vs. physical stock as of the posting of the adjustment in the system;
- Evaluation of receiving procedures;
- Evaluation of distribution and goods release procedures;
- Evaluation of storage procedures;
- Analysis of stock days.
Expected results
- Identification of stock differences;
- Identifying points of concern and opportunities for improvement;
- Reliable data.
Assumptions
- Providing access to the system used by the company, in case of use;
- The postings, in the case of system use, must be up to date;
- Availability of a client professional to monitor the count;
- Availability of the equipment used for weighing or counting.
Considerations
- The work will be carried out at the customer's premises;
Nutrition professionals with expertise in quality management in execution.
The work will be carried out in phases:
- Evaluation of existing manuals;
- Evaluation of existing SOPs;
- Survey and initial analysis of the use of good practices in a pilot unit;
- Presentation of the results and suggestions for improvement.
Performance:
- Drawing up / revising good practice manuals;
- Drawing up / reviewing SOPs;
- Definition of training schedules;
- Team training;
- Supplier evaluation/audit;
- Auditing the application of procedures;
- Presentation of audit results.
Receive support for your management through the application of Cost Management Business Process Outsourcing (BPO) - which outsources your processes and allows you to have control over all the information in a dynamic way and, consequently, more agility to develop strategies focused on the business itself.
With know-how in the food service market, Teknisa specializes in outsourcing processes that are not part of its core business.
With the reports generated by BPO - Cost Management - we are able to promote conditions that allow us to measure and evaluate results on a daily basis and not just at the end of the month, thus making it possible to make essential decisions to guarantee the operation's profit. It's worth pointing out that the stipulated methodology should be practiced as much as possible, involving the right professionals at the right time: consultants and coordinators with expertise in cost management and knowledge of the food segment.
Focus on daily monitoring of operational units:
Analyses are carried out on a daily basis to identify deviations and problems in the operation. This information is sent to the company's top management for decision-making. Initially, the indicators and reports that will be used during the execution of the service are defined. Then it is necessary to define the frequency with which each one will be sent and the professionals who will receive them.
Daily analysis of processes and results through evaluations:
- The financial impact;
- Days late;
- Standard Cost vs. Planned Cost;
- Estimated vs. Actual comparison;
- Extras;
- Cost Evolution;
- % Cost of raw materials sold (COGS);
- % Labor (MDO);
- % Expenses.
Performance:
- Daily monitoring of the CMV of all business units;
- Identification of the units with the best and worst results;
- Identification of possible stock variances;
- Analysis of menu and raw material costs;
- Daily presentation of the results of all units and their diagnosis to senior management;
- Definition of an action plan for the critical points;
- Periodic meetings to present the indicators;
- Training for all managers;
- Definition of the reports to be presented and used.
Expected results:
- Standardization of the results analysis model;
- Definition and improvement of performance indicators;
- Efficient management of all departments;
- Daily monitoring of unit results;
- Agility in decision-making;
- Cost reduction;
- Company integration - everyone with the same vision;
- Data reliability - auditing.
It manages all the invoices issued to the company using XML files and applications to confirm receipt.
Product-supplier relationship
- XML management;
- Interlocution with suppliers to deal with XMLs;
- XML vs. invoice entry comparison;
- Management of invoice inconsistencies;
- Audit of confirmation of receipt of invoices (units);
- Training staff and units to use the invoice confirmation app;
- Management of NF integration with the ERP used by the company;
- Presentation of audit results and daily reports to the board and management.
Performance
- Keep professionals available at all stages;
- Define the contact person responsible for the service;
- Involve the board of directors in regular meetings to analyze the results.
Execution
- The work will be carried out in phases;
- Evaluation of the client's current process;
- Redefining the processes for using XML and automated posting on invoices;
- Preparation of the registers and parameters needed to use the APP;
- Team training;
Expected results
- Agility;
- Data reliability;
- Efficient management of incoming entries;
- Reduction in the cost of paying interest on invoices;
- Better management of operational information.
Performance
- Maintaining all the records involved in the purchasing/supply process;
- Price quotation;
- Price negotiation;
- Supplier development;
- Availability of price lists;
- Generating and sending supply authorizations;
- Follow-up with suppliers.
Expected results
- Standardization/automation of processes;
- Focus on negotiation;
- Agility in decision-making;
- Better service from the areas (operations and planning);
- Cost reduction.
Assumptions
- Follow-up / initial survey for team sizing and proposal presentation;
- Providing all the information needed to make purchase registrations;
- Autonomy to conduct negotiations;
- Involvement of the # operation (supervision) and the planning area in periodic meetings to align service provision;
- Involvement of the board of directors in the # monthly meetings;
- The work will be carried out at the customer's premises;
- The equipment and software used to carry out the area's activities are the responsibility of the client.
Allocation of professionals in the segment who will be responsible for carrying out all the activities of the purchasing department.
Performance
- Maintaining all the records involved in the purchasing/supply process;
- Price quotation;
- Price negotiation;
- Supplier development;
- Availability of price lists;
- Generating and sending supply authorizations;
- Follow-up with suppliers.
Expected results
- Standardization/automation of processes;
- Focus on negotiation;
- Agility in decision-making;
- Better service from the areas (operations and planning);
- Cost reduction.
Assumptions
- Follow-up / initial survey for team sizing and proposal presentation;
- Providing all the information needed to make purchase registrations;
- Autonomy to conduct negotiations;
- Involvement of the # operation (supervision) and the planning area in periodic meetings to align service provision;
- Involvement of the board of directors in the # monthly meetings;
- The work will be carried out at the customer's premises;
- The equipment and software used to carry out the area's activities are the responsibility of the client.
Activities
- Definition of satisfaction surveys with the quality/marketing area according to the profile of each unit/customer;
- Creation of satisfaction surveys;
- Analysis of survey results;
- Positioning of supervision and management on the results of the surveys;
- Sending survey results to your client;
- Analysis and feedback of customer complaints;
- If necessary, suggest campaigns to improve service/satisfaction.
Expected results
- Automation of processes;
- Agile customer feedback;
- Increased customer satisfaction;
- Reliable data;
- Agility;
- Data reliability;
- Efficient management of incoming entries;
- Reduction in the cost of paying interest on invoices;
- Better management of operational information.
Assumptions
- Using Teknisa's research solutions;
- The work will be carried out on Teknisa's premises;
- The equipment and software used to carry out the surveys are the responsibility of the client.
Registering and updating all the nutrients provides benefits, as they can be evaluated per dish and per menu. In addition, menus can be prepared in a balanced way through nutrient analysis, and the results of these nutrients can be easily made available to your customers through system reports.The commercial area will be able to use this register to prepare their commercial proposals and the PAT requirements will be met.
Performance
- Initially, your company's product register will be linked to Teknisa's product register;
- After this stage, the nutrients will be made available and updated in your company's database;
- Every new product registered by your company's employees will be sent to Teknisa for availability and registration of nutrients;
- Whenever necessary, Teknisa's team of nutritionists will update and maintain the nutrients already registered.
* The company must use Teknisa products.